In The Spotlight
Ubiquity, a leading global provider of customer experience, risk and compliance, and digital solutions, has opened a customer experience centre in Accra, Ghana
The facility is aimed at providing multilingual customer support solutions to global clients, primarily serving businesses in the financial services, healthcare, insurance and e-commerce sectors.
Located just minutes from Kotoka International Airport, it offers convenient access for international clients and is expected to unlock more than 500 professional employment opportunities for surrounding communities as per a company commitment.
“The decision to expand our global footprint into Africa comes with immense pride and excitement,” remarked Ubiquity co-founder & president, Sagar Rajgopal. “We are grateful to be a part of the thriving, cosmopolitan city of Accra which is virtually time zone neutral for the UK and EU. We are confident that its highly educated workforce, compassionate people, and favourable business environment can help us provide the best customer support and exceptional value for our partners and their customers.”
“Establishing a strong presence in Africa felt like a natural next step to support our clients with diverse offshore solutions, conducive time zone options and top talent access in a country like Ghana with such a booming economic climate,” Rajgopal added.
“This expansion allows us to enhance our service offerings and deliver even greater value to our clients while contributing to the local economy. We appreciate the warm welcome from the local community and look forward to welcoming many of its residents to our team as we continue to grow our presence here and across the region.”
The first batch of 275 new container wagons have arrived in Lobito, Angola, to strengthen the transport capacity of the Lobito Atlantic Railway (LAR)
Purchased from Galison Manufacturing in South Africa, the new 13.5 ton wagons boast a load capacity of up to 60.5 tons and are designed to each carry one 40-foot container or two 20-foot containers.
This investment comes part of LAR’s expansion and modernisation plan covering the next three years. The wagons include a modern pneumatic braking system and light steel structure to ensure safer and more efficient transport operations and, overall, will reinforce LAR’s ability to increase the volume and capacity of the railway in the coming years.
The wagons will arrive in weekly deliveries starting from this first delivery until 2026.
This announcement is but another demonstration of efforts to upgrade the regional rail infrastructure. Elsewhere, AFC signed agreements to construct 800 km of greenfield rail in relation to the Zambia Lobito Rail Project and Yapi Merkezi has won a contract to oversee the construction of the Malaba-Kampala Railway Project.
Rajesh Chandiramani, CEO of global mobile solutions leader Comviva, has outlined the company’s strategic vision and the importance of the African market to its growth plans
The CEO, who stepped into the new role in June this year, made the comments while speaking to Robert Daniels, Editor of African Review, in a digital interview. In the session, Chandiramani described how the company has evolved its platforms and technologies to consistently push the boundaries with intelligent software solutions that drive substantial business impact for its customers across the globe and is systematically investing to pave the way for a brighter, digitally-connected future.
While India was the start point for Comviva, Chandiramani explained that Africa was its second stop and, therefore, has the continent in its DNA. With both regions experiencing a growth economy, the company is consistently being challenged to meet new demands but has, so far, met each of these through its dedication and diverse, evolving portfolio.
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In the final webinar of its African Review-hosted 2023 campaign, Convergent Group explored its modern, eco-friendly concrete solutions for African projects
Such solutions – delivered to cut maintenance costs by eliminating hazardous silicate products – were showcased by company experts in the form of Jean-Claude Biard, SEO of Convergent Group SA; Mputu Schmidt, former CEO of Convergent Group SA and founder of Bondeko MB (exclusive distributor of Convergent Group in Africa); Carlos Garcia, technical and sales for ADI Group (Spanish distributor for Convergent Group); and Amritpal Singh Sura, external consultant for flooring treatments, former distributor of Convergent products in the Middle East.
“A number of projects we were doing in the Middle East required protection,” remarked Sura. “Longevity of protection requires a system which basically impregnates and becomes a densified surface as opposed to something which is topical and lifts off due to moisture migration. I found that being exposed to Convergent, it was important to stay focused on those systems in the Middle East. Jean-Claude, Mputu and I met several times in Dubai and there was emphasis on providing systems which were affordable and still ending up having a robust, lasting longevity of product. So you are not spending money all the time in order to maintain the finishes which you have already paid for.”
Over the course of the session, the participants guided the audience through the potential of cutting-edge lithium silicate technology for enhancing the protection of concrete surfaces, maximising cost-effectiveness and meeting sustainability targets.
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In a comprehensive webinar hosted by African Review, a panel of professionals associated with Convergent Group explored new generation lithium silicate technology and why it is emerging as the optimum solution for concrete floor protection.
Robert Daniels, editor of African Review, was joined by Jean-Claude Biard, CEO of Convergent Group; Mputu Schmidt, former CEO of Convergent and founder of Bondeko MB, an exclusive distributor of Convergent; Hicham Sofyani, president of Texol; Carlos Garcia, technical and sales for ADI Group; and Marc Puig, commercial manager of Comace Import.
Each providing a unique angle, the panellists combined to provide a masterclass around concrete treatments and the increasing challenges around them, explaining to attendees how to choose the right formula for their requirements and touching on issues such as why lithium densifiers are better than sodium and potassium densifiers.
Throughout the session, those watching were treated to informative case studies showcasing how Convergent eco-friendly products are increasing abrasion resistance, raising ease of maintenance, and ensuring the highest quality gloss retention.
By the end of the webinar, a majority of attendees (many of which had not had much experience with Convergent) expressed their interest in using the company’s new generation lithium silicate technology with the rest indicating their desire to learn more about Convergent and its products. Watch the webinar, in full, to discover why viewers were convinced and learn more about advanced floor care solutions for your operations.
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Presenting on an African Review-hosted webinar, Martin Provencher, global industry principal for mining, metals and materials at AVEVA, explored the digital transformation of mining operations and its impact on sustainability.
“Sustainability is becoming a key aspect for mining operations,” remarked Provencher. “If we look at the latest EY research on the top ten business risks and opportunities for mining and metals globally in 2023, ESG remains at the top. Of course, most companies have environmental goals or are expected to reach a net zero emission by 2050, which is a pretty aggressive target. Many of them are targeting 30% reduction by 2030; seven years from now. So there is a lot of action that needs to take place quickly to get there. It is possible to get there, but we need to make sure we are doing this correctly.”
Fast becoming a huge part of ESG initiatives is fleet electrification where particular progress is being made in underground mines. While some countries are certainly more advanced than others here, Provencher noted that 40% of total emissions from the mining industry come from diesel trucks, making EVs a very attractive low-hanging fruit for companies to pursue.
There are, however, a number of challenges associated with bringing in electric vehicles which remains a barrier for introduction. One of the predominant reasons, is the limited range of EVs against diesel counterparts. To mitigate this, Provencher continued, data management is key and ensuring a strong grasp of real-time information coming in will show operators when machinery needs to be charged, allowing them to plan effectively for maximum efficiency on site.
Indeed, this is but a small advantage that digitalisation can bring to the mining industry as it grapples to meet ESG goals while achieving production targets. By getting a better grip of their data and using it to empower tools such as artificial intelligence, advanced analytics and machine learning, companies can achieve tangible benefits such as reduce downtime, enhance worker safety, cut operating costs and, of course, ensure compliance with environmental regulations and targets.
Through the course of the webinar, Provencher outlined this in more detail and explored AVEVA’s suite of cutting-edge software solutions, specifically designed to help mining companies make progress on their digitalisation journey and empower their operations.
Watch the full webinar, completed with detailed case studies and an insightful Q&A session.
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Convergent, in association with African Review, has held a detailed webinar exploring the usage and effectiveness of lithium silicates and densifiers over traditional methods of concrete surface management which often struggle to meet the increasing challenges posed by concrete surface management.
Convergent experts including Mputu Schmidt, CEO of Convergent; Carlos Garcia, product manager end-user solutions, construction chemicals, Spain and Portugal for the RD Group; Matteo Mozzarelli, CEO of concrete Solutions Italia; and Jean-Claude Biard, global senior executive for the Convergent Group, presented across the session.
Together, they delved into the latest cost-effective application methods for long lasting finishing of concrete that can help reduce maintenance costs and avoid unexpected repair action. In addition, they examined the advancements in technologies that can sustain increased abrasion resistant stains and ensure gloss retention to the highest quality.
As part of the webinar, the representatives explored case studies including a case in DRC where a medical centre had been constructed with a low-quality concrete floor. The customer was considering completely replacing the floor but instead, Convergent put forward a special treatment with its 244+ Pentra-Sil lithium hardener, densifier and sealer. With this solution, Convergent can increase the hardness of a surface by up to 40% and therefore saved the customer significant recuperation costs over a complete replacement. Convergent were happy to report that the solution was perfect for the facility and the customer was pleased to avoid the extra construction work that would have been required for a complete replacement.
Watch the full webinar, including more information about Convergent’s innovative solutions.
African Development Bank (AfDB) has unveiled its new Climate Action Window (CAW) Technical Assistance Facility at COP29
Before the conference, which is running in Baku from 11-22 November, the organisation stated its intention to mobilise additional resources for climate action in Africa and to launch a new approach to assess African economies. Following this, it has taken a ‘major step’ to address the continent’s climate finance gap by launching a new funding call with an initial allocation of US$56mn.
The CAW Technical Assistance Facility will support the preparation, financing and implementation of adaption and mitigation projects aligned with the Paris Agreement, Nationally Determined Contributions (NDCs), and National Adaption Plans (NAPs). It will aim to transform the development of climate projects across 37 low-income countries in the continent and is backed by funding commitments from partners such as the United Kingdom, Netherlands, Germany, and Switzerland. It will be accepting proposals from governments, regional organisations, NGOs, and Un agencies in ADF countries via its online portal.
“The CAW provides a veritable channel for countries to meet their global climate commitments,” remarked Kevin Kariuki, vice president of power, energy, and climate change at AfDB. “This facility will ensure that projects in Africa’s most climate-vulnerable regions are well positioned to attract significant funding, creating a win-win scenario where countries can achieve climate targets, while advancing sustainable development."
Enabling adaption projects in Africa
The launch was supported by a number of stakeholders from the countries that are set to benefit from the initiative who welcomed the new initiative.
“I would like to thank the African Development Bank and its partners, as these funds will finance the resilience of our people,” commented Côte d’Ivoire’s Minister of Environment and Sustainable Development, Assahoré Konan Jacques. “Specific activities have been identified and targeted, and I call on the African Development Bank to learn from the challenges other funds have faced, ensuring that CAW succeeds where others have struggled.”
Fatima Haram Acyl, the Chad Minister for Economy and Planning, added, “For countries like Chad, climate vulnerability is not just a term. Our people face floods, droughts, and immense losses, and we need real, fast-acting solutions. The CAW presents an opportunity to deliver transformative projects that strengthen our communities' resilience.”
Max Andonirina Fontaine, Madagascar’s Minister of Environment, surmised, “The CAW enables African nations to pilot initiatives that truly address our needs. With its flexible approach, we can, for example, fund ecotourism projects in Madagascar that both protect forests and create jobs – support that Africa urgently needs.”
Brian Civin, chief sales and marketing officer a AfriGIS, explains why geospatial data is the cornerstone of sustainable smart urban development
There is an increasing need for cities to become more efficient, sustainable, and liveable. Smart city initiatives explore how advanced technologies – such as data analytics, IoT, and artificial intelligence – can improve city operations and public services, reduce energy consumption, and enhance quality of life. They also support environmental sustainability, and create safer, more resilient communities in the face of challenges like climate
change and natural disasters.
With technology evolving rapidly, the idea of cities that can ‘think’ and ‘react’ to real-time data has become a feasible reality. However, there are numerous misconceptions and challenges that need addressing to move from theory to practice.
Urban planning
Geospatial data has long been essential in urban planning for optimising land use, infrastructure, and assessing risks like water flow. While traditional planning relies on this data, smart cities go further by integrating data-driven technologies into all aspects of urban life, though the concept of smart cities remains largely undefined and still evolving. Geospatial data is crucial in this context because it provides the foundational information needed to understand and manage the spatial dimensions of urban environments.
By integrating geospatial data, cities can optimise the placement and operation of resources like energy grids, water systems, and transport routes, leading to more efficient and sustainable urban planning. Plus, geospatial data enables real-time monitoring and management of services, supports emergency response and enhances decision-making processes by providing a detailed, location-based understanding of how different elements of a city interact.
Discover the full article in African Review November, available here
Providing fresh air to underground workers, removing dust and noxious gases, regulating temperature, there are few aspects more critical to a modern mine than an effective ventilation system
With worker safety now one of the most paramount concerns of mining companies, it has never been more important for them to ensure an effective, well-planned underground mining ventilation system is in place.
Fortunately, there are a range of innovative equipment and service providers who are able to support mines as they seek to provide air flows in sufficient quantity and quality to ensure their workforce is safe. Take the likes of Unique Ventilation and Support Systems (UVSS), one of the largest ventilation manufacturing companies in Africa. With a client based across the continent – working with household names such as Anglo American, Goldfields, Sibanye, Impala, and more – UVSS boasts more than 85 years of experience in the sector, and is utilising this in its mission to become the market leader in Africa for the design, development, fabrication and supply of total integrated mining and industrial related ventilation systems, underground support and ancillary equipment.
African Review held a short Q&A with Jeremy Pettitt (JP), group - sales & business development manager at UVSS, to understand more about this vital service the company provides to the sector. Discover the full article in the November issue of African Review here
CFAO Mobility has launched the Mitsubishi L200 to Ghanaian market
The new vehicle was revealed in a dynamic ceremony having travelled through West Africa in a demonstration of its mastery of the local environment. The stunt saw the L200 travel through five different markets, with live events and test-driving experiences being conducted to provide customers with a first-hand experience.
At the heart of the Mitsubishi L200 is a 2.4L Turbo Diesel engine that delivers powerful acceleration and a responsive drive. It also boasts a Super Select 4WD-II system, offering drivers four selectable modes, including full-time 4WD. According to CFAO, the vehicle maintains stability and cornering performance regardless of wet surface or dry pavement.
Safety has also been prioritised through the Hill Start Assist, Hill Descent Control and Mitsubishi Motors Safety Sensing that provides advanced safety features. In terms of comfort, the interior features an easy-to-grip steering wheel, soft-to-touch door handles, and seats engineered for long-distance comfort.
“This is more than just a vehicle; it represents a bold step forward for CFAO Mobility Ghana and our ongoing commitment to providing cutting-edge mobility solutions tailored for the Ghanaian market,” remarked managing director of CFAO Ghana, Adedamola Adelabu, in a speech read on his behalf by the finance director, Heritiana Randriamanantena. “As we all know, the pickup segment is one of the most competitive in the automotive industry in Ghana, and today, we are here to show you why the All-New Mitsubishi L200 is set to redefine this space.”
Ecobank Transnational Incorporated, a leading pan-African financial services group, has partnered with Nium, a global infrastructure for real-time cross-border payments, in order to unlock seamless cross-border payments across African markets
Targeting 35 African markets across the continent as well as 32 million customers, the new initiative is aiming to enable faster, more efficient international payments for business and consumers.
“We are thrilled to partner with Ecobank and introduce Nium’s cutting-edge real-time payment capabilities to Africa,” remarked Anupam Pahuja, general manager and executive vice president for APAC, Middle East and Africa at Nium. “This collaboration represents an important step forward in expanding our global payments network, and we are proud to support Ecobank in delivering faster, more efficient payments for its customers across the region.”
Faster payments for African users
As per the agreement, Ecobank’s existing banking operations will be bolstered by the integration of Nium’s real-time payments infrastructure, empowering the financial services group to enhance its services for small- and medium-sized enterprises.
According to the company, it will connect its existing Swift workflows to Nium, thus gaining access to real-time transfers, updates, clearing, settlement, and payment tracking, without the need for complex API integrations.
This development is expected to reduce waiting times for cross-border payments, enabling businesses to make faster payments to more than 220 markets. This will unlock more opportunities for SMEs to connect with global markets.
Jeremy Awori, CEO of Ecobank Group, surmised, “Partnering with Nium allows us to enhance our service offerings and provide our customers with faster, more efficient cross-border payment solutions. By leveraging our unique API-based payment platform, this collaboration is a significant step towards advancing financial inclusion and connectivity across Africa and enabling businesses to thrive in a global marketplace.”
Starlinger & Co Gesellschaft m.b.H., an Austrian machine manufacturing company, has acquired the woven packaging division from German machinery producer, Windmöller & Hölscher (W&H)
The company has also taken over W&H’s Viennese subsidiary company, W&H Machinery GmbH, a specialist in woven packaging. This development is aimed at strengthening its position as a world-leading supplier of machinery for woven plastic packaging and the integration of the related technologies holds significant potential for synergy effects in engineering, services and sales.
“The acquisition of W&H’s woven packaging division means that we can extend our portfolio and offer even more individual solutions to producers of sustainable woven plastic packaging,” remarked Angelika Huemer, CEO and managing partner of Starlinger. “We expect synergy effects and advantages for our customers not only with regard to technology, but also through our well-developed worldwide sales and service network.”
The products of W&H’s woven packaging portfolio will be marketed by Starlinger in the future. With regard to service and spare parts, Starlinger takes over the worldwide support of the customers.
“The decision to part with our woven sack division allows us to focus our resources on growth in the paper and film packaging market,” added Falco Paepenmüller, CEO of W&H Group. “Woven packaging products, on the other hand, fit perfectly into the existing portfolio and infrastructure of Starlinger. When we chose the buyer, it was especially important for us that our customers in the woven packaging market continue to receive excellent and reliable service and support.”