Real-time tracking transforms Air Cargo experience

Etihad Cargo, the logistics and cargo division of Etihad Airways, has officially introduced SmartTrack, a premium shipment visibility service that allows customers to monitor their cargo in real time

First unveiled earlier this year at Air Cargo Europe 2025 in Munich, SmartTrack is now accessible globally through the Etihad Cargo website. This makes Etihad Cargo the first air cargo carrier to offer such advanced smart tracking technology to customers worldwide.

Delivering unmatched shipment transparency

SmartTrack provides live location updates and condition monitoring throughout the supply chain. Using cellular, GPS, and Wi-Fi connectivity, it sends instant alerts for temperature, humidity, shock, tilt, and light events, ensuring greater reliability and proactive risk management.

To support customers further, Etihad Cargo has launched a 24/7 SmartTrack Control Centre, offering live case tracking, alert prioritisation, and actionable workflows for real-time intervention, repair, and resolution.

A streamlined digital experience

The accompanying customer dashboard provides a single, intuitive interface for monitoring shipments. Accessible via secure single sign-on on both mobile and web platforms, it allows users to:

• Track shipments in real time by AWB, origin, destination, or product type

• Monitor live sensor data and receive proactive SLA notifications

• Access custody chain insights covering pre- and post-Etihad Cargo handling

• Receive instant alerts on milestone delays, geofence violations, and temperature excursions

• Cutting-Edge Technology in Action

SmartTrack was developed in partnership with Tag-N-Trac, integrating booking data, sensor events, and geofence alerting to create a seamless customer experience.

Stanislas Brun, chief cargo officer at Etihad Airways, said, “SmartTrack marks a major step forward in the way we support our customers. By integrating simplicity, intelligence and automation, we are providing greater confidence and control over shipments while setting a new benchmark for transparency in the industry. This innovation reflects Etihad Cargo’s broader vision: to harness digital transformation in order to deliver smarter, more resilient, and more customer-centric logistics solutions.”

Driving the future of digital cargo

SmartTrack is part of Etihad Cargo’s broader digital roadmap, focusing on innovation, operational excellence, and customer satisfaction. By combining real-time tracking, round-the-clock monitoring, and a customer-focused design, the airline continues to solidify its position as a global leader in air freight innovation.