Konecranes South Africa has nominated two members on a top global emergency team including Marius Naude as global technical support specialist and Niekie Erasmus as senior service technician
Konecranes’ global technical support is responsible for providing 24/7 international support for Konecranes technicians and regional specialists all over the world as well as troubleshooting and special crane commissioning services. Customers often call directly for support when serious problems are encountered that could cause costly delays in the production process.
To become part of the Konecranes global specialist team, the person is nominated either by someone from global technical support, technical training group or the country/regional support specialist.
An assessment by the specialist trainer will follow to ensure that the candidate has the necessary skills level to participate in this elite group. A number of 10 candidates are accepted per year and the current group brings the total candidates trained since the start of this programme to 110.
Naude said, “Over time, some countries were added when other members were not available or were restricted to travel there. These countries include Panama, Turkey and Iraq.”
Due to the expanding Konecranes footprint on the African continent, the workload has further increased. “We, therefore, decided to nominate a second country specialist. Niekie Erasmus from our Amanzimtoti Branch was nominated and assessed by the current global technical support team at the end of 2018. he was successful with the assessment and started his specialist training in March 2019. This should be completed by the end of October 2019,” said Naude.
