Ubiquity reveals customer experience centre in Accra

Ubiquity, a leading global provider of customer experience, risk and compliance, and digital solutions, has opened a customer experience centre in Accra, Ghana

The facility is aimed at providing multilingual customer support solutions to global clients, primarily serving businesses in the financial services, healthcare, insurance and e-commerce sectors.

Located just minutes from Kotoka International Airport, it offers convenient access for international clients and is expected to unlock more than 500 professional employment opportunities for surrounding communities as per a company commitment.

“The decision to expand our global footprint into Africa comes with immense pride and excitement,” remarked Ubiquity co-founder & president, Sagar Rajgopal. “We are grateful to be a part of the thriving, cosmopolitan city of Accra which is virtually time zone neutral for the UK and EU. We are confident that its highly educated workforce, compassionate people, and favourable business environment can help us provide the best customer support and exceptional value for our partners and their customers.”

“Establishing a strong presence in Africa felt like a natural next step to support our clients with diverse offshore solutions, conducive time zone options and top talent access in a country like Ghana with such a booming economic climate,” Rajgopal added.

“This expansion allows us to enhance our service offerings and deliver even greater value to our clients while contributing to the local economy. We appreciate the warm welcome from the local community and look forward to welcoming many of its residents to our team as we continue to grow our presence here and across the region.”