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Freshworks secures US$100mn investment

Freshwork is a world known company having its clients all around the world. (Image source: Lou Gold/Flickr)

Freshworks, a global leader in customer engagement software, has secured US$100mn in financing and has hired former AppDynamics vice-president of finance and treasury Suresh Seshadri as its new chief financial officer

The latest round of funding is co-led by Accel and Sequoia, with participation from CapitalG, bringing Freshworks’ total amount of capital raised to US$250mn. The cash infusion will be used to further expand Freshworks’ worldwide expansion as well as continued investment in its integrated SaaS platform.

Freshworks provide organisations of all sizes with SaaS solutions that make it easy for customer support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues.

Till date, more than 150,000 organisations worldwide use Freshworks, including NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco. The company is headquartered in San Bruno, Calif. and has offices in India, the UK, Germany and Australia.

Seshadri, the company’s new CFO, previously helped prepare AppDynamics for its IPO before it was acquired by Cisco in 2017.

Since its last funding round, Freshworks has made several technology acquisitions to further bolster its product offerings.

“The business software landscape today is teeming with bloated, inflexible and expensive solutions,” said Sameer Gandhi, a partner at Accel. “Freshworks has built the only customer engagement platform on the market that elegantly meets the needs of a business of any size with software that is modern, intuitive and affordable. We’re confident that the Freshworks approach is the way forward for businesses seeking a better approach,” said Girish Mathrubootham, co-founder and CEO of Freshworks.

Several of these technologies were featured in its recently announced cloud bundle, Freshworks 360, which brings together sales, marketing and support applications to provide users with a full, easy-to-use customer engagement experience.

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