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Clickatell and UBA launch chat banking in Nigeria

The largest banks in Nigeria aims to drive excellence in customer experience by expanding their services and digital product offerings into new channels like WhatsApp. (Image source: antonbe/Pixabay)

Clickatell, an authorised WhatsApp business solution provider, has announced that United Bank for Africa (UBA) will be going live with their chat banking solution – Leo on WhatsApp

In a first for Nigeria, customers can now conduct their favourite banking activities in a secure and convenient manner, by communicating with their bank in a verified WhatsApp chat. This capability is made possible through Clickatell Transact. Control platform integrated with the WhatsApp Business API.

The control platform for chat banking allows banks to roll out commonly used banking activities like checking balances, money transfer and purchasing digital products and services across popular communication channels like USSD and now WhatsApp. The platform offers flexibility, reliability, fraud and risk management for banks and a convenient on-demand banking capability for consumers wherever they are.

Nigeria is recognised as ground zero for global financial inclusion with a rapidly accelerating move from the informal economy to the formal sector. A Central Bank of Nigeria (CBN) survey, “EFInA Access to Financial Services 2016 Survey,” assessed that 48.6 per cent or 46.9mn Nigerians of the adult population are now formally served by banks or similar.

The ground-breaking banking platform launches in Nigeria with UBA. Consumers will be able to conduct their banking activities on WhatsApp and USSD with additional channels slated for 2019. Clickatell Transact aims to be a market leader with the launch of this innovative solution, aimed at improving the consumer experience, creating financial inclusion and amplifying technological advancement in the banking industry.

“Clickatell’s mission is to help its clients be on the forefront with not just innovative services, but also operationally reliable and scalable products which offer convenient services for their customers. With the introduction of our control platform and integration with WhatsApp we are firmly supporting our clients putting their consumers first,” said Jeppe Dorff, managing director and executive vice-president of Clickatell’s transact division.

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