About 100 Rwandan women are taking part in a three-day training programme in Kigali, entitled, “Empowering 100 Women Future Leaders in Hospitality Excellence”
The training programme, conducted by experts from the Emirates Academy of Hospitality Management, focuses on excellence in the hospitality industry, with an aim to impart skills in tourism and hospitality through capacity development.
The other areas include food and beverage service, hotel front office operations, improving the customer experience, the role of information technology in the hospitality industry and industry-specific communication skills.
The emphasis will be also placed on the growing importance of the role of women in hospitality and how their inclusion will enable Rwanda to meet its tourism development goals.
Commenting on the training programme, Hazza Mohammed Falah Kharsan Al Qahtani, the UAE ambassador to Rwanda, said that the UAE will support this endeavour in the tourism and hospitality industry, which is a major potential growth area for job-creation and income-generation for a number of countries across the world, especially Rwanda.
“From food and beverage to service and within management, it is the people that create outstanding experiences for guests. Therefore, education and training plays a vital role in the development of the sector and ensuring women have customer-centric skills and knowledge is vital for the continued growth of the industry,” commented Dr Scott Richardson, executive dean of the Emirates Academy of Hospitality Management.
The Rwandan constitution has stated that women should be represented in a minimum of 30 per cent of all government occupations. The current Rwandan parliament is composed of 60 per cent women representatives, positioning Rwanda as the country with the highest number of women parliamentarians worldwide.
