Siemens achieves integration of 950,000 smart meters in Ghana, revolutionising electricity management, enhancing customer experience, and earning the 'Best Company in Digital Transformation & Innovation' award at the Africa Best Business Awards
This cutting-edge solution is transforming electricity management and advancing digitalisation for the state utility, positively impacting more than 4 million users.
Recognising its pivotal role in driving digital transformation in the region, Siemens was recently awarded the title of 'Best Company in Digital Transformation & Innovation' at the Africa Best Business Awards in Ghana. The smart metering solution, developed for the Electricity Company of Ghana (ECG), digitalizes utility operations from backend systems to consumer interactions, ensuring efficient electricity delivery to 3 million meters serving homes and businesses.
“We’re incredibly proud of this solution and this award, which acknowledges Siemens’ strategic role in transforming Ghana’s economy into a highly efficient digital economy. Through our focus on digitalization, electrification, and automation, Siemens is driving impactful change in the region,” says Kofi Oppong, Siemens Regional Manager, West Africa.
Advantages of the Siemens ECG Metering Management System
“The ECG Metering Management System is a game-changer for the utility, eliminating inefficiencies, solving revenue collection challenges, and ensuring customers across Ghana benefit from digitalisation,” commented Oppong.
The system introduces exceptional customer service features, allowing users to activate electricity automatically after purchasing tokens through Mobile Money wallets. This eliminates the need to manually input codes at home and enables family members abroad to purchase and activate tokens remotely. By providing users greater control over expenses and reducing the risks of service interruptions or blacklisting, the system significantly enhances the customer experience.
On an operational level, Siemens’ solution unifies previously fragmented platforms, enabling smart meters from different manufacturers to function seamlessly under a single universal backend. “Siemens’ solution enables interoperability within the utility’s ecosystem, providing a fully digitalised system with a clear view of customer data,” says Oppong. This transparency improves analytics, forecasting, network optimisation, troubleshooting, and fraud detection.
Progress update
Now in its fourth year of operation, Siemens’ Grid Software Solution has delivered outstanding results, including the integration of 950,000 smart meters, improved revenue collection, enhanced customer satisfaction, and reduced operational and staffing costs. Siemens continues to offer maintenance support, ensuring the sustained success of this transformative project.