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Kenya’s largest call centre opens in Tatu City

The opening of the new facility took place during the Elevate Africa Conference. (Image source: CCI Global)

CCI Global, a leading outsourcing firm in Africa, has announced the opening of its five-story Tatu City Call Centre

The new facility has been built on the back of a US$50mn investment into the Kenyan BPO industry and becomes the country’s largest call centre. Located inside the 5,000 acre Tatu City, the new building was developed by GREA as part of the ENEO development and will operate almost exclusively on renewable energy. This will be achieved through solar panels, natural air corridors and self-shading walls. As a result of these efforts, the new facility has received two awards from The African Property Awards and EDGE Green Building and Sustainability Excellence Associate certifications for environmental responsibility.

Elevate Africa

Kenyan President William Ruto was in attendance at the facility’s commissioning which took place during the Elevate Africa Conference, a three-day event at Tatu City. This was held under the theme ‘The Next Chapter of Innovation’, and brought together industry leaders, policymakers and stakeholders from around the world. At the commissioning, CCI also announced the creation of a second building at Tatu City in line with its commitment to double CCI Kenya’s call centre workforce to 10,000.

“CCI’s Tatu City Call Centre makes a significant contribution to the development of the BPO industry, which is growing rapidly in our cities, and will create a million jobs for Kenyans alone in the next few years,” said Stephen Jennings, Founder & CEO of Rendeavour, the owner and developer of Tatu City. “With the right management, technology, international access and enabling ecosystem, Kenyan BPO workers excel on a global scale.”

Martin Roe CEO of CCI Global, added, “I am pleased to affirm Africa’s prominence as a top destination for call centre operations, with Kenya emerging as a standout choice. Our decision to expand across Kenya reflects our profound confidence in the country’s thriving BPO industry and its capacity for sustained growth.

As we continue our journey in Kenya, contributing to its economic advancement and providing meaningful employment opportunities, I am thrilled to announce a significant milestone: the upcoming launch of another new CCI building in Tatu City. This strategic move follows the resounding success of our existing operations, which have already reached full occupancy. This expansion reinforces our strong commitment to Kenya.”

The new facility is expected to create 5,000 new job opportunities in the short term and is part of CCI Global’s US$150mn investment in Kenya since 2016. Since 2006, the company has invested more than US$2bn across Africa.

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