High-Tech boarding passes introduced for improved passenger convenience

Airports Company South Africa (ACSA) and the airlines have introduced a new, cutting-edge, air travel convenience with the implementation of a system that allows passengers to make on-line or mobile flight ticket bookings and print their own boarding passes.

The system went live in September 2010 for domestic flights and is working well. International travellers will be able to use the new 2-D barcode as soon as approval has been received from the Department of Home Affairs whilst 1 Time Airline will only be ready next year.

“The 2-D barcode verification system is the new standard in air travel that has been adopted by the International Air Transport Association (IATA), thereby bringing us in line with global practices. Passengers will no longer have to queue at the airport for check-in as their seat is assigned at the time of booking, while they can also print their boarding pass on any home laser or ink-jet printer. There are equally positive benefits for airlines, as the volume of people using their check-in desks will diminish, while giving them real-time monitoring of which passengers have already checked into the secure area,” says Bongani Maseko, ACSA’s Group Executive for Airport Operations.

ACSA has been working with industry players and partners over the past two years to put in place the system that requires the implementation of certain technologies, standards and functionality. The overall objective of the new system is to simplify the check-in process for the airlines and provide greater flexibility and convenience for air travellers.

IATA developed a detailed technical specification for the 2-D barcode system to ensure compliance and inter-operability between the different participants. ACSA has worked with industry bodies such as the Airlines Association of Southern Africa and the Board of Airline Representatives of South Africa to ensure a smooth and collaborative implementation. The system is being rolled out in a phased manner, starting with O.R. Tambo, Cape Town, Port Elizabeth and Bloemfontein International Airports, and George and Kimberley Airports. King Shaka International and our three other airports will be operational by the end of the year.

Maseko explains that airlines will offer a 2-D barcode printing service at their check-in counters for passengers who do not have the ability to print their pre-booked boarding pass. Passengers who use the 2-D boarding pass are required to carry positive identification, which must be produced at the boarding gate. An on-going education and information campaign will be implemented by ACSA to help passengers and the industry to make the necessary adjustments to this new system.

The system will be available for domestic travel on the following media: Check-in counter printed boarding passes, Common-User Self-Service printed boarding passes, Home printed boarding passes and Mobile devices. For international travellers, all of the above will be scanned, except for the 2-D boarding passes on mobile devices. It will be available for international travellers after the necessary approvals have been obtained from the Department of Home Affairs.

Alain Charles Publishing, University House, 11-13 Lower Grosvenor Place, London, SW1W 0EX, UK
T: +44 20 7834 7676, F: +44 20 7973 0076, W: www.alaincharles.com

twn Are you sure that you want to switch to desktop version?