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Logistics major DHL Express has launched pocket-sized computers TC55 scanners in an attempt to enhance the ease of technology in logistics
According to the company, supply chain operators should invest in transport management systems and solutions to increase quality, speed and precision of service. They will go a long way in enhancing customer experience, reducing operating costs and allowing the company to have a competitive advantage.
The TC55 scanners operate on an Android platform, have built-in location services as well as GPS-enabled navigation facilities.
DHL Express vice-president of operations in sub-Saharan Africa Oliver Facey said, “We operate across 51 markets in sub-Saharan Africa, servicing more than 40,000 customers; therefore delivery efficiency is key for us. As a network business, we need to ensure that our shipment data is captured accurately and in real-time. Our growth plans and improvements are driven by the voice of our customer, and in challenging and competitive global environments, they need us to provide accurate and real-time information to ensure that they maintain their competitive edge and speed to market.”
The new technology increases the speed at which DHL can process its shipments at both customer locations and its facilities. It also empowers employees with access to real-time shipment information, which will assist them with workload management, stated Facey.
Unlike consumer-grade counterparts, these devices have integrated data-capture capabilities, and are also built to endure the wear and tear of industrial environments.
The use of the TC55 scanners include real-time shipment visibility, electronic proof of delivery and on-time billing. So far, DHL Express has introduced 400 TC55 units in South Africa, Nigeria, Kenya and Mauritius – four of the company’s largest markets for the company in the region. Further deployment to their top 20 markets across the region will take place in the coming months.