World-class IT support in nine languages

Yahoo! is offering world-class customer care services for Arabic-language versions of Yahoo! products, plus support in eight more languages: Spanish, German, French, Italian, Turkish, Polish, Romanian, and Russian.

Yahoo!'s customer care services will be operated by IBM out of its service delivery centre in Cairo, Egypt. Initial support for Arabic, French, German, Italian, and Spanish will grow to encompass the languages of Turkish, Polish, Romanian, and Russian through the recruitment of a significant number of multi-lingual Egyptian service professionals.

"Yahoo! has made a strong commitment to growth in the Middle East, and our new support for Arabic-speaking users around the world is a significant milestone toward our goals for the region," said Jeff Russakow, executive vice president of customer advocacy for Yahoo!. "It is part of Yahoo!'s culture to remain close to our customers, and so I am very pleased to be announcing our new world-class customer care centre in Cairo."

"The services delivered from this centre will help Yahoo!'s Middle East, North African, and European users benefit from the talent pool and customer care solutions deployed here. It will provide them with best-in-class user experience and customer services that are an industry benchmark," said Amr Talaat, Country General Manager, IBM Egypt.

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