Business

A partner in development across Africa

Over 50 years since its humble beginnings, Business Council for Africa West and Southern is becoming a pan-African force to reckon with...Can you afford not to be a member? BCA Vice Chairman Clive Carpenter reports.

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Fair pricing for Rwandan coffee

rwandan_farmersGreen Mountain Coffee recently released its limited edition Spring Revival Blend, featuring Fair Trade Certified coffee from Rwanda.

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The curious case of call centres

Technology promises a better tomorrow: it's a crucial enabler. One key leadership competence is helping people use new technology effectively. That's not easy.

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Quality and quantity - best contact centre buddies

The Quality versus Quantity debate no longer features when it comes to establishing and running an effective contact centre environment - the reality is that in today's contact centres, both requirements need to be met.

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Ready to adopt business continuity

Business continuity has become a crucial aspect of good corporate governance the world over.

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