Business

Fair pricing for Rwandan coffee

rwandan_farmersGreen Mountain Coffee recently released its limited edition Spring Revival Blend, featuring Fair Trade Certified coffee from Rwanda.

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The curious case of call centres

Technology promises a better tomorrow: it's a crucial enabler. One key leadership competence is helping people use new technology effectively. That's not easy.

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Quality and quantity - best contact centre buddies

The Quality versus Quantity debate no longer features when it comes to establishing and running an effective contact centre environment - the reality is that in today's contact centres, both requirements need to be met.

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Ready to adopt business continuity

Business continuity has become a crucial aspect of good corporate governance the world over.

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Technical assistance for Tanzania

Representatives from the African Development Bank (AfDB) and Access Bank Tanzania (ABT) gathered recently to sign a grant of US$660,000 from the Fund for African Private Sector Assistance (FAPA).

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Alain Charles Publishing, University House, 11-13 Lower Grosvenor Place, London, SW1W 0EX, UK
T: +44 20 7834 7676, F: +44 20 7973 0076, W: www.alaincharles.com

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