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The Quality versus Quantity debate no longer features when it comes to establishing and running an effective contact centre environment - the reality is that in today's contact centres, both requirements need to be met.
Business continuity has become a crucial aspect of good corporate governance the world over.
Representatives from the African Development Bank (AfDB) and Access Bank Tanzania (ABT) gathered recently to sign a grant of US$660,000 from the Fund for African Private Sector Assistance (FAPA).
Despite its low ranking in World Bank 'Doing Business' reports and numerous constraints identified in various studies, Mauritania has a wealth of attributes that should make it an attractive destination for foreign investors and help it generate sustained economic growth.